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I have a tmobile sim card with a active account and have tried to call the number to switch the phone over but get stuck at just trying to enter my Verizon number and can't even talk to a real person
That's already the T-Mobile experience.
Daniel881988, the last thing we'd want is for you to leave our Wireless Family. What has you considering leaving?
When you port your number out you work with the provider that you are moving over to. Does that help clarify?
GinaU_VZW