I pay for 2 lines, I currently have start unlimited. Other services I’ve had have negotiated to keep a loyal customer, but I’ve been met with so much resistance, and when I asked to speak to someone higher up, I was met with even more resistance, it’s the same cycle and I’m getting tired of it. Verizon horrid me in with no down payments. I feel I’m paying way too much for what I’m getting.
To add, I think they handled covid poorly for a phone company that makes the most money. They’re not willing to negotiate like other services.
How have they handled covid poorly? If you are experiencing hardship, you will not be charged a late fee or have your service terminated thru June 30. It is possible that this date will be extended as it already has been extended once. Of course, you must inform Verizon of your hardship request. Verizon, like any other business, will still collect fees from those who have not experienced any hardship due to covid. https://www.verizon.com/support/covid-19-faqs/
As to negotiating, Verizon does not negotiate the prices it charges for services. I've never heard of other providers doing so, either. Which providers have this policy of negotiating?
If, however, you are not happy with Verizon's lack of negotiating prices, possibly you should go with one of those other services which do negotiate.
These days, it's always great to ensure you're getting the best discounts and plan pricing. I'm glad you reached out regarding this matter so we can discuss it in more detail. The community member, rcschnoor, hit the nail on the head when it comes to the COVID side of the matter. We've got great measures in place to handle the current epidemic and assist our customers, and he provided the link with further details.
Now, in terms of your plan, there are additional ways to save. First, I'd recommend signing up for Auto Pay (http://spr.ly/6605GKHqH), since this can save you an additional $10/phone discount if you pay through Auto Pay with paper-free billing. Aside from this, there are qualifying employer discounts that can save you money on the Start Unlimited plan, shown here: http://spr.ly/6606GKHqy under question number two. Let us know how these great options and discounts sound to you.