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How to pay off my phone?
itneveroccurred

Hello, I have the S10 and was hoping to upgrade to the S20 ultra before pre-orders are done, but it said before I could do that my phone had to be paid in full, and to do THAT my current bill had to be paid off. After I payed off my current bill I then proceeded to pay off my phone, but instead it just went towards my bill because now it just says I've made multiple payments towards it. I'm on the Go Unlimited plan, I had 17 months of monthly payments for my phone left, and I'm not the account manager. Can someone clarify what's going on here?

Edit: I now have another bill that's due today, but this was all done before it.

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Re: How to pay off my phone?
vzw_customer_support
Customer Support

Your voice has been heard, and I'm here to offer clarity. We've sent you a Private Message so that we can gain more information, and offer efficient support! 

 

MatthewI_VZW

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