I need to retrieve my incoming call logs for the past two or three years. This is important to find a lost family member.
I spoke to customer support on the phone and they said that I could only see the past 3 months calls logs via my bills online and that they had no method to retrieve older logs. I asked for escalation help and I was told that no escalation was available as the logs simply were not available.
Looking online via my Verizon Wireless account, I can see logs of calls for about 1 year of bills. So obviously I was given incorrect information.
How can I get logs of incoming call phone numbers for the past two to three years? I only need to see incoming calls. If they could be in a format that could be imported into a spreadsheet to be sorted, that would be great, as I need to find numbers from the California area.
There must be more information available somehow?
Can anyone help me or give me a hint?
A copy of the call logs should be available on your bills. Any bill not available through your MyVerizon account online will have to requested through a customer service representative. There is a charge for each copy of the bill retrieved.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
First, I do wish you well during your search. Family is my number one priority. I do apologize that you were not able to get assistance. This does not sound right at all. I would love to see what options you have. I will send you a private message so we can help. AmberF_VZW
It is very important for me to obtain my phone statements with the call logs for 2018 so that I can provide proof of all business calls for refiling a tax return. I'll be very grateful and appreciative for your guidance in how I can get these.
Thank you for the additional details. In this case, we do provide customers with the option to go back up to 18 months for their call logs. You can find the step by step instructions on how to do this here: https://www.verizon.com/support/view-usage-on-your-bill/