Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How to submit an escalated complaint
Marty1003
Member

I’ve been trying to gain access to the Disney+ bundle since September 8, 2020. I cant gain access to Hulu. I’ve been back and forth between Disney, Hulu, & verizon, Disney and Hulu are saying it’s an issue with the email that’s registered with the Vzw subscription.  I spoke with someone at executive relations with Vzw and they ultimately told me that it wasn’t Verizon’s problem & stopped returning my calls/emails.  

0 Likes
Re: How to submit an escalated complaint
vzw_customer_support
Customer Support

Hey, Marty1003, that's not the kind of experience we want anyone to have! What happens when you attempt to activate the Hulu subscription? 

 

ScottD_VZW

0 Likes
Re: How to submit an escalated complaint
Tigerstep
Sr. Member

It isn't Verizon's problem, though. If your plan has the bundle included, Verizon is fullfilling their end of the deal. Of the 3 subscriptions, I hear Hulu is the most difficult to deal with.

 

0 Likes