I need to know how to submit complaints to Verizon corporate. I signed into an agreement with Verizon in December 2018 for a Buy One, Get One free iPhone XR deal in Casper, WY. That agreement has never been honored. Each month I have paid for the supposed-to-be "free" iPhone. I have spoken to Verizon customer service NUMEROUS times regarding this issue with only one customer service agent who has made a difference. They set up a payback plan to me honoring my deal, but payments have stopped. I have paid approximately 16-17 of the 24 payments for my "free" iPhone and only a couple of payments of 33.33 have been credited back to me. My bill is now past due and I want my payments that are owed to be credit to the bill owed. I need this fixed before I proceed with legal action. According to my records, the past 13 months that I have had the chance to look back to, have not received any adjustments for my "free" iPhone. The payment for the iPhone is 33.33/Mo multiplied by 13 is $433.29. I want this credited to my account, as well as, the remainder of money owed for the deal I signed into in December 2018.
I'm sorry you were missing a promotion. We want to always provide correct and truthful information. Was this purchase for a new line of service or upgrade? What plan are you on?