I NEED HELP!! Been calling since the end of Nov and being charged for a Warranty device. The device was returned the next day!! Been calling twice a week.. I NEED HELP 6 TCC TICKETS HAVE BEEN OPENED - PROMISED CALLS BACK AND NEVER GET CALLS.
About to cancel my account and move to AT&T
TCC TICKETS: (removed)
I am trying here for the last resort. After this evening my account along with my business account will be cancelled. Total lines that Verizon will have lost will be 93 lines.
PLEASE SOMEONE JUST HELP ME!!!!
I already tweeted and facebook messaged Verizon. Your CS group has gone down hill over the last 3-6 months. I use to enjoy being a customer.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Maybe a rep will solve my problems or just tell me I will get a call back. At this point this is just a joke.
Make sure to straighten out the bill before cancelling service. That ETF along with the cost of the device can really add up. Wow, you have 93 lines? That's a lot of ETF fees. !!!!!
AT&T wants my business real bad. They are going to pay all the ETFs if I switch. I really dont want to have to setup all the devices again but this is principle at this point.
I have never heard of AT&T paying off 93 lines worth of ETFs. I knew they had a $100 switching incentive. Interesting that they would pay off up to $32,550 worth of fees!!!!!
not all the lines have ETF's. I have 30 tablets and the rest phones. The phones have ETFs and the tablets are all month to month.
The total to move my account over is going to come out to about $8500.
Rep has been trying to get my business for years. I was always loyal to Verizon until this happened.
It's all in if it's worth it for you. You still have to straighten out that one device return though. Good luck. This is a customer to customer forum.
We appreciate your business CLOVENET! We would miss you if you left. Nobody likes to get charge, especially since you returned the device. I have sent you a message so we can look into this issue further.
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