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I cannot log into MyVerizon - it tells me that "the information does not match our records"
jasonpark08
Member

I keep on getting a question in the MyVerizon app to make a new username and then when I put on in it said “the information you entered does not match”. I don’t know what to do. I reset my password and everything.

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Re: I cannot log into MyVerizon - it tells me that "the information does not match our records"
vzw_customer_support
Customer Support

I rely on my own My Verizon account weekly, so I can imagine how stressful this must be.  We have sent you a Private Message to assist you further.-Sean

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