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I got a call from spoofed 800-922-0204
podeen
Member

I received a call and VM from this number and they stated my order was not processed due to the payment and I needed to call and update it.  They also mentioned an email I was supposedly sent.  y guess this is not Verizon?

Re: I got a call from spoofed 800-922-0204
9wood
Sr. Member

Spoofed or robocalls etc Verizon does nothing about just repeat there script that doesn't address the issue has they have many times in other posts

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Re: I got a call from spoofed 800-922-0204
vzw_customer_support
Customer Support

I definitely want to make sure that we figure this out together, podeen. Our customer support phone number is indeed 800-922-0204, however, it is possible to spoof a phone number and here's more about spoofing in case you aren't familiar: https://www.fcc.gov/consumers/guides/spoofing-and-caller-id We're happy to check our your account to review any activity on it. Please respond to the Private Note I have sent for further help. 

-RSM

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Re: I got a call from spoofed 800-922-0204
vzw_customer_support
Customer Support

Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. Please tap in the link below to learn about what Verizon offers you:

https://www.verizon.com/support/residential/homephone/calling-features/stop-unwanted-calls#:~:text=T...

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Re: I got a call from spoofed 800-922-0204
acraftylady2
Sr. Member

Spoofing, happens a lot.   If you didn't order anything then I wouldn't worry.  

https://stopthecap.com/2015/10/05/got-a-call-from-1-800-922-0204-careful-the-verizon-wireless-refund...

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