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Have a phone you love? Get up to $500 when you bring your phone.
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I have had to wait online for very long times and consumer service has just not been.

For a company that has posted record profits for the last quarter their services and wait times have plain been horrible. When searching for information there is a continuous interruption to purchase more services or phones - everything is about buying not service and help. Unlimited is not unlimited. It is gated.