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I messed up and didn't fully confirm the address where my new phone was being shipped to!
Takato
Member

I recently placed an order for a new phone and when I hit confirm I didn't see that my apt/unit number was missing!  Now I just saw the UPS driver pass by and leave my complex and saw on the website that it is said "incomplete/missing additional information" on the address!

I tried to update on UPS.com to allow them to deliver but it is locked due to the sender.  How do I get Verizon or who do I talk to to fix this?

Thanks in advance!

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Re: I messed up and didn't fully confirm the address where my new phone was being shipped to!
vzw_customer_support
Customer Support

We always want you to get your phone packages. We'd like to see what's going on. Let's get to the bottom of this. First, is this phone for new service with Verizon or is it an upgrade?*Melissa

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Re: I messed up and didn't fully confirm the address where my new phone was being shipped to!
fidgetz2
Member

In my case, I was upgrading my phone, but not change in my current plan.  I called customer service and they said the only way to resolve this was to place the order again,,, and it happened again,, and both phones were "returned to sender". 

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Re: I messed up and didn't fully confirm the address where my new phone was being shipped to!
vzw_customer_support
Customer Support

Hi, there! We want to help. Please send us a Private Note for further support.

*Anna

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Re: I messed up and didn't fully confirm the address where my new phone was being shipped to!
fidgetz2
Member

I called Customer Support and they refunded my purchase and I reorder the phone.  And Again, the apt number was missing on the shipping address.  This is the 2x time.  Needless to say, I have to call Again to have them cancel the order.  I don't think Verizon has the technology to ship to apartment addresses.  

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Re: I messed up and didn't fully confirm the address where my new phone was being shipped to!
vzw_customer_support
Customer Support

No need to give us a call. I do see that we did send you a private message on 10/17. Were you able to speak to someone? 

-Amber

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