I upgraded 2 phones. I had an offer to waive a $30 upgrade fee and I had a $10up reward. I used both offers, but after check out they were not showing on my account. I contacted Verizon, they said it was fixed, but I don't see it. My son is in college, so I drove 300 miles to give him his new phone. When my son activated his new phone, the phone worked for a day or two and now says its not activated. I contacted Verizon again, via chat. They said they could not help me without the number and the . Without those numbers, they absolutely could not do anything. They also said he might need a different phone. Great. Contacting my son for these numbers was difficult, because his phone only worked when it wanted to. I was able to get the number, but he failed to give me the . I contacted again and was told to add him as an account manager and he could go to a local store and see if they could correct the problem. I tried to add him, but my account said I could not add him because my phone was too new. Once again, I contacted , but this time was told they could help me, those numbers were not necessary. I spent an hour on the phone, assured that everything would be fixed, no problems. I explained to the rep that my sons phone information appears on my account, but where the picture of your phone appears, his is not there. My phones information also includes a picture of my current phone. I was told again that they would adjust the fees on my account and my sons phone would be working properly. My sons phone appeared to be activated after speaking with the latest rep. It worked fine for an hour or two, when the not activated appeared again. I told my son that he could go to a Verizon store, since he is in an area that has one, but right now he is an honor student in the middle of midterms and does not want to be bothered with this. I too do not want to spend time waiting for a rep in a chat, spend time in a chat or spend another hour on the phone! This is so ridiculous. I have a $245 bill that I don't want to pay until I know that everything is correct. I really feel as though these reps have no idea what they are doing?!
You always deserve the highest level of support and I am sorry for the experience regarding the discounts and the activation. I have sent you a Direct Message so that we can offer you more personalized support.
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WE SHOULD GET A REBATE FOR THE TIME WE CAN'T USE OUR PHONES, AND IF WE FIX THEIR PROBLEMS THEN WE SHOULD BE PAYED FOR THE SOLUTION!!! I MAKE $300.00/hr with minimum of 3 hrs with a $100.00 handling fee. That is $1000.00 for 3 hrs
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