trying to hook my computer to the hotspot on my phone computer says it's hooked up but it's waiting for the user to connect and I don't understand where I should go from there
From your description, this seems like the computer cannot obtain an IP address from your phone. Make sure your DHCP option is enabled on your computer. To help you further, what's your operating system?
We know how important it is to stay connected. Is this only happening with your computer, or all devices that you attempt to hook up to your mobile hotspot?