I switched my service to Straight Talk back in November. BEFORE I ever switched, I called and spoke to a representative that told me that I was paying my bill for one month in advance and as long as everything was completed by my bill's due date (December 8th), I would NOT owe that bill of $203.15. I asked him several times about this JUST SO I knew I was understanding him correctly about paying in advance and not behind. I have NEVER been late on my Verizon bill in all the years that I had Verizon. I am very meticulous when it comes to paying my bills.
I ported out the first of our five lines over on November 20th. The second line was ported out on November 24th. I'm unsure of the exact date of the 3rd line, but it was right around the same time as the first 2 and before the last 2. The last 2 were ported out on November 30th or December 1st (I can't remember, but know it was one of those 2 dates). I know that it can take up to one week to port out a number and knew we'd be safe.
I received an automated phone call yesterday from Verizon saying it was urgent that I speak with them. No one came on the line, so I called Verizon back and asked what this was about. It was about my "late Verizon bill that was due on December 8th". I explained everything to the girl and she couldn't help me, so she transferred me to the billing department. The gentleman that I spoke with there told me that my bill was NOT paid a month in advance, but a month behind and that the bill that was due on Dec 8th was actually for usage from November 9th through December 8th.
I told him that the representative I had spoken with BEFORE I ported out any numbers told me REPEATEDLY that the bill was in ADVANCE, not behind. He argued with me and told me that was not true and I was misinformed. I then told him that that was not MY fault that I was given wrong information and that I do not feel I am responsible for paying that bill. He told me that there was nothing that I could do about it and I was going to have to pay it. I asked to speak to a supervisor. He told me it would do me 'No good' and that she was going to tell me the exact same thing---That I owed. He told me that there was no way of getting out of paying that bill. I asked again to be transferred. He continued to argue with me for the next 10-15 minutes about this before he FINALLY transferred me.
When the female manager came on the phone, she told me that the gentleman I had just spoken with had explained the entire situation and unfortunately, I owed the $203.15. She repeated what he had told me that the bill was NOT paid in advance, but behind. I tried to say something several times and she just kept speaking over me! She didn't care AT ALL what I had to say! That was very frustrating. I asked her how I could dispute the charges and if I had to do it in writing. She wouldn't answer my question and just kept telling me that I owed them money! I asked her if she could prorate it since one of the lines stopped on November 20 and another on the 24th and so on.....She told me that NONE of the porting out of numbers was completed until December the 8th. How convenient!!! At the very end, she said, "How about if I knock $15 off of your bill? That will make it $188.15". Grr!!!
I don't feel I owe these charges. I was TOLD before I EVER ported out our numbers BY A VERIZON REPRESENTATIVE that our bills were paid for the month in ADVANCE and NOT behind. The woman yesterday told me that Straight Talk should have done a better job at explaining to me how porting numbers works. Huh?! Why is that THEIR job when I specifically called Verizon and asked ALL of the questions that I was supposed to to ensure that I didn't fall behind on our bill. I'm VERY UPSET about this and I want to dispute this bill and these charges.