Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I never received my Smartphone and now I am being charged for it.
TUNKABOTT
Member

I placed an order for an iPhone upgrade online and the correct address was on the order.  The order was shipped without the apartment number so FedEx returned the device.  I was told by several sales agents to wait 48 hours for the refund and it has been about a week without a resolution.  At this point I just want to cancel the order and move on with my life, and due to this experience, it will be with another carrier.  Who can I contact to cancel this order because technical support or a sales agent cannot?   

0 Likes
Re: I never received my Smartphone and now I am being charged for it.
vzw_customer_support
Customer Support

TUNKABOTT, we apologize for the experience you endured. I can assure you that this is not the type of experience we would ever want you to have and we want to help you. Upgrading a fun should never be this difficult. Please allow us the opportunity to help. To better assist you, I sent you a Private Message. Please respond to the Private Message at your earliest convenience. 

JacobG_VZW  

0 Likes