I get your desire to be told the truth upfront but your comparison to buying a product that has a clear and defined GB hard drive and that of a contractual service that you pay every month and is subject to the rate plan PLUS taxes and fees isn't the same thing. I get what you're trying to say but your example is poor. Truth be told, the only thing that is the same is if you compared the purchase of a computer and being able to return it to the purchase of the iPhone's ans being able to return it. Both of which you can do within the retailers return policy. Best Buy allows 14 days for computers and will accept the return with a restocking fee. Verizon will allow a return of the iPhone's within 14 days with a restocking fee. Best Buy doesn't offer a monthly service for your computer and therefore there is no comparison to that of Verizon's true purpose...providing you monthly service on the devices you purchase and sign a contract for. But...you can end those services during the 14 day period and only pay for the services used or you can end the services after the 14 days and pay ETF if you do so before the contract ends. Point is, your example is poor.
And yes, it is important for all of us to be savvy consumers if we want to ensure 100% that we receive and understand everything about the agreements we are entering. It's a fact of life and it's true no matter what company we deal with. Another thing to understand...if at any time a rep tells you that they can give you the exact bill amount you will receive they are not being honest. They can estimate but they rarely, if ever can tell you the exact amount. Doesn't matter what carrier you go to (excluding those that sell a specific plan that clearly states it is XYZ dollars with taxes and fees already included. I think Boost may be the only one that offers that. Maybe Cricket). The store you went to...I'm not defending them at all but as a consumer you do have a responsibility to protect yourself. If they offered poor customer service then report them. If it's an authorized retailer sometimes that is a much more difficult task as they aren't actually Verizon Employees but that shouldn't stop you from filing a complaint. Just take this as a learning moment and accept that you should never 100% rely on someone working for commission to be completely upfront (or even completely knowledgeable) because often, the sell is what's important. Everything else is someone else's problem. Doesn't make it right but we're all grown enough to know that it is in fact a reality.
Most stores have you sign the electronic signature pad. In which case your signature may not be on the copies you received. Not sure if that's what happened to you but that may explain why you don't have signed copies.
But...if you did want to switch from Verizon because you aren't happy with the experience you could explain it to the kids and get them the same devices with another carrier. Not trying to steer you away but if you're truly not happy you do have options.
Your right...mine is only one side of the story, but Verizon admits to lying reps...in writing: You can’t rely on any other documents, or on what’s said by any Sales or Customer Service Representatives
Anyway, I was just looking over the forms the guy handed me...and my signature isn't on it. Actually it's the last page stating 'I agree to the current verizon wireless customer agreement....
Yeah...my signature isn't there, neither is his. He never showed me the form. He just handed me a stack of papers. It's not even signed. The part about fees etc...that form...I never signed it.
This simply isn't true. Nowhere does it say ANYTHING about "lying reps...in writing". I would think being a writer you would not appreciate having something attributed to you which you DID NOT write.
no electronic sig. I signed one sheet of paper as I was rushing because the kids were there. It turns out it was the Otter Box Warranty that I also purchased. The actual contract has no signature. At this point, like I said...I'm not just going to take their phones away, but in the future when asked by friends and family which provider to go with, it won't be Verizon.
The contract as it is stands, is just that. And unlike the Sales Reps, I'll keep my word. It is what it is. It doesn't matter that there isn't a signature. As stated earlier, I could return them this early in the game. However, that would be unfair to the kids.
That is of course a personal choice but you have options that are not unfair to the kids if you really are that unhappy. Either way, I hope you can come to peace with everything and have a better experience moving forward.
ok. UPDATE: So I finally got a hold of a legit Verizon Customer Service person by calling corporate. What happened is, while the storefront clearly is titled VERIZON, the employee is Russel Cellular, but a Verizon rep. ok. So anyway, Verizon (the legit one with brain cells), apologized. They Told me that yes, this sometimes happens and it's sad when it does and waved some of the fees. She also filed a written complaint and it will be addressed with this particular store. My first bill is closer to 200$ and I'm ok with that. She also told me, from now on to go to a corporate store, and she gave me the address of the closest one. The Russel employee who was actually selling Verizon as the carrier on all products, was speaking out of his rear. He had no idea what he was talking about. When I see Verizon in big bold print on the outside of the store front and the phonebook lists it as Verizon, then of course...I assume I'm shopping at Verizon (which I was, but in a round about way). Also, the right hand does not communicate with the left. What the employee should have said, was the truth "I have no idea what your first bill will be, because while I'm in a Verizon Store, I'm a Russel Employee and have no idea what Verizon does." Of course...wink wink...if he did that, I suppose nothing would really ever be sold, right?
Anyway, now that I know that. My article will be more along the lines of finding the right store and going to a corporate branch and what can happen if you do NOT.
Thanks everyone for the help.
And thank you to the sales rep (the LEGIT one) who answered my questions and honestly told me all of my fees (minus taxes).
It's always unfortunate when people go to authorized retailers versus the true corporate stores (and many make it difficult to visually verify that they are an authorized retailer only). Glad you were able to get some resolution. As mentioned on numerous threads, authorized retailers often cause more problems (not all but it is a repeated complaint) ranging from charging extra fees (which they actually can do if they so wish to) to just providing incorrect info. All they are worried about is making the sale. The CS issue (and the fallout) falls on Verizon. You didn't mention what additional fees you were charged that were incorrect so most of us were only able to assume you were being charged the normal partial month plus additional month. So it seems all ends well after all 🙂
IM glad you finally spoke to a legit Verizon employee. Verizon has more authorized retail outlets than they can control. I made the mistake of buying merchandise at one, then trying to return it when it broke is less than a week. Despite the sign over the store front, it was not a legit Verizon store or product.
FYI. I took the time to read the plans offered on the websites both times I switched carriers. I knew what my bill would be. It doesn't take more than 5 minutes to get a ballpark number before taxes. I also knew which points to look for before signing my contract. You have every right to make them wait while you read every word if you want.
No, It really is a good service for Verizon to state the obvious, c'mon, you think a salesman is not going to "sweeten the deal" and not lie though his tooth to do it. You are way to savvy lady, get off the soapbox.
Verizon admits to lying reps...in writing: You can’t rely on any other documents, or on what’s said by any Sales or Customer Service Representatives
I wonder what the salesman's response would've been if you had another adult with you (or even your eldest child) whip out their phone and begin video-recording the discussion, along with all the fancy verbal promises he was making. If he (or the store) objected (due to bogus "privacy" concerns or whatever), that would've been de-facto evidence that the store was not being on the up-and-up, and for you to take your business elsewhere. I would've made sure they knew why I was ending the negotiations.