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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I will never trade in to Verizon again. They stole an 11 pro from me.
lexathan
Member

Trade in sent in May. Received in May. Credit $700 to be parceled out in $19 increments over 36 months. Zero payments made ever. Not a dime. In August I chatted with a cs rep who assured me it was coming next billing cycle. Never happened. 

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Re: I will never trade in to Verizon again. They stole an 11 pro from me.
vzw_customer_support
Customer Support

I am so sorry this happened.

*Heather

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Re: I will never trade in to Verizon again. They stole an 11 pro from me.
vzw_customer_support
Customer Support

Let's meet in a Secure Chat, so we can access the account. Use the link to meet at the bottome of this Chat to me there.

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6009Ms9hB

*Heather

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