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ID Verify Email Link doesn't work
heysara
Member

Hello,

After making an online order I received an email from Verizon requesting that I submit a photo of my Driver's License for ID Verification. The link in the email they provided, however, brings me to an "Invalid Request" error page. I waited a few hours and tried again, but still the same. This verification link is only active 24-ish hours and of course Verizon doesn't have a support email. Has anyone encountered this before? Is calling and being put on hold forever the only solution? Does calling count as ID-verification or will I still have to upload a photo somewhere?

Thanks

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Re: ID Verify Email Link doesn't work
vzw_customer_support
Customer Support

We know it is important to ensure your order goes through, please call our Fraud Team at 888-483-7200 to ensure your order is not marked as fraud. You can also email them at vzfraud@verizonwireless.com

AnnaG_VZW

 

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