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If I cancel an order on line, it's still being processed, how long do I have to wait to re-order?
RDEAN581
Member

I ordered 2 phones at the store and they got the order wrong. One phone they forgot to give me the promotion and the other is the wrong color. They told me that I had to wait to recieve the phones, (it's still being processed), and then bring them in to correct the order. Can't I just cancel on line and reorder myself?

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Re: If I cancel an order on line, it's still being processed, how long do I have to wait to
vzw_customer_support
Customer Support

RDEAN581, we are terribly sorry to hear about your recent order experience. We understand the importance of making sure you are aware of your order options. We would like the opportunity to take a closer look at your order concern. I have sent you a Private Message can you please respond to that message? Thank you

 

SylviaT_VZW

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