Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
If your account get shut down and you can't sign in online because your passwords are changed, how do you contact verizon?
RobertWhoIs
Member

So I missed a payment. My bad. My phone gets shut down so I try to sign-in online but my passwords and security questions have been changed. I try to reset the password but it wants to text it to my phone which it was shut off so I can't get a text to reset the password. I try to use the chat feature but you can't chat with a real person unless you are signed in and because I can't sign in, I'm stuck with the ineffective digital assistant that just keeps the whole process in a pointless frustrating loop. At this point I don't really know how to contact Verizon other than lodging a complaint with the better business bureau. I did it before and it worked. It just takes them a long time. Why does Verizon make it so impossible to contact them? Well, another call to the BBB.

0 Likes
Re: If your account get shut down and you can't sign in online because your passwords are changed, how do you contact verizon?
Tigerstep
Sr. Member

Dial *611, it will connect to CS.

0 Likes