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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Incorrect shipping address
Kyle33
Member

My phone order is shipping to an incorrect address through FedEx. Attempts to contact FedEx over phone did not work, and attempts to get FedEx to hold the order at a store location over their website did not work either. I have attempted to contact Verizon and have not been able to reach a representative. Any assistance would be appreciated, I need this fixed urgently. Thank you.

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Re: Incorrect shipping address
vzw_customer_support
Customer Support

It is important that you are able to get your package rerouted. We have sent you a Private Note.

 

PeterP_VZW

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Re: Incorrect shipping address
aharbour
Member

I also have an issue where I went through the process to change the shipping address only to see the order being shipped to the service address.  How do I go about getting the shipment to the correct address?  I have screenshots of the order screens, including one showing the correct shipping address.

Thanks,
Anthony

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