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International Calling added without my knowledge

I am a verizon customer for 7 years. I have requested and and put a lock on placing international calls right from day one. However, Verizon superstitiously adds it back. First time, I was unware, so I paid it up. 

But once the plan was renewed, I got a bill again, I successfully disputed. Now I am out of contract, yet when I bought a new phone, Verizon removed the block without letting me know. 

Worse, it now seems, calls to Canada are also charged. I am chatting for the 3rd time on the same issue ( Today it is 2 hour chat, with the CSR claiming International call block means preventing International calls reaching you    ).

I am being disconnected if I raise this question.

I am so fed up with the Customer Service, that I am ready to move on to some other carrier service. Verizon also has blind spots in coverage, so it is not that excellent to stay.

How can I get these charges removed?


Tags (1)
Re: International Calling added without my knowledge
Sr. Member

If calls to Canada are being charged, you have admited to making calls outside the US. Why is Verizon going to remove a valid charge? Don't want those charges, stop making calls outside the US or add international to your plan like everyone else.

Re: International Calling added without my knowledge
Sr. Member

What plan do you have?  I am on start unlimited and it says we get this.  I have only called and texted from in Canada to the US but seems I can call and text from US to Canada with no charges.   Other unlimited plans should be the same I would think.

Mexico & Canada talk, text, & data
Talk, text and use unlimited data when traveling in Mexico and Canada. Data speeds are reduced to 2G after 0.5 GB/day. Also includes Unlimited talk and text to Mexico and Canada when you are in the US

Re: International Calling added without my knowledge
Customer Support

We want to make sure you have all the facts and can get you pointed in the right direction to learn more about International Calling: There is also information regarding specific plans and available blocks. I trust this information will help. -ChrisM_VZW