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International Plan Not Working
Cmuller
Member

I signed up for the international plan (100 minutes, 100 texts, 100 MB) for my 7 week trip in Europe. I mostly have my data turned off, but have been using it in emergencies. I used it a bit in Switzerland and then suddenly it stopped working, even though I'm not close to the calling or data limits. Does anyone know how this can be fixed? It has been very frustrating as I've needed the data in a number of emergencies in the past few days (my fellow traveller was in a terrible accident and has needed surgery here in Switzerland). Please assist if you know how I can get this working again. Thank you.

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Re: International Plan Not Working
Weth
Sr. Leader

I just got back from Europe. This happened a couple times. Each time I turned the phone completely off, and restarted it. This re-registered the phone with the network and it worked again.

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Re: International Plan Not Working
Cmuller
Member

Is there a different way I should be contacting Verizon? I don't have access to a phone because it's not working.

Re: International Plan Not Working
Weth
Sr. Leader

I just got back from Europe. This happened a couple times. Each time I turned the phone completely off, and restarted it. This re-registered the phone with the network and it worked again.

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Re: International Plan Not Working
vzw_customer_support
Customer Support

We want your phone to work everywhere you travel Cmuller. I'm sorry you're having issues in some countries but we are here to help. I recommend a simply power cycle when you arrive in a new area. This should help with your issue. If you still have problems, provide us with the area your located in and the error message you receive when trying to use your device. Youc an also reach our Global Support team internationally at 1-908-559-4899 .



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: International Plan Not Working
esigz86
Member

I am outside of the country, activated a travel plan for my phone and cannot make any calls.  I have tried many times to call the number 1 908 559 4899 and an automated machine says it's not a real number and just hangs up.  The whole purpose of this was for emergency use and I have not been able to make any emergency calls nor been able to contact customer support to help me.  This is the second time I travel outside on the country, add a travel plan, and it doesn't work.

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Re: International Plan Not Working
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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