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International call on my bill that was never made

There is a $39.80 charge suddenly on my bill for Aug 2-Sep 1 for "International minutes - landline" and I have been trying to chat with an agent for an hour to find out what it is, since no international calls have been made from my account. The only information the agent has been able to give me has been that the call allegedly took place on May 12, which is even more strange, because it has not shown up on any of our previous bills, until now. Please advise. If my phone numbers are not secured from false charges like this, I will be changing phone companies. 

Re: International call on my bill that was never made
Customer Support

I would be wondering what is going on if I saw a charge too.l would love to help. Please check your inbox I have sent you a private message.