I am in Australia, after buying the International Travel Pass, my line has been disabled twice (first time for 3 days, the second time for 8 days) because of fraudulent activity (calling from Australia)...?!? Why did I buy a travel pass if Verizon just disables the line when I use it? It has taken too many hours of trying to get help and then I keep getting hung up on when the business hours are reached and no one calls me back.
I'm so frustrated that I went to cancel my verizon service, only to have it say my line is not eligible to be cancelled and I must call a # that is sending me to the digital assistant which cannot cancel my service. Are you kidding me?
This has to be the worse international support I have ever had when travelling... and it is NOT due to the pandemic. Verizon does not support international travelers well.
Kellybp, this certainly isn't the experience we want you to have, and we don't want to see you leave. We want to take a closer look to find out what exactly is happening so you can enjoy the service on your trip. We are sending you a private message to further assist.
I have not heard back from anyone. I received 2 emails both asking me to authenticate and neither had a link in them, so that I could authenticate.
Someone can call the darn # and speak with me. Will that work?
We always want to help our customers in any way we can, Kellybp. We apologize that you were sent emails. We see that we sent you a Private Message here online and the link was provided there. We will send you another Private Message.