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Internet Spam Blocking

Why does every option and feature work when I access my account in My Verizon EXCEPT  for the Internet Spam Blocking feature under Family Controls.  I have been trying unsuccessfully to access the feature.  It either will not load or when I finally get through to enter the email address I need blocked it says there is a problem.  Verizon needs to address this issue.

Re: Internet Spam Blocking
Customer Support

Thanks for visiting the community member forum, jlw96. We want to make sure all of your features work the way you need them to. Are you trying to update your account through the My Verizon App, or online through a computer web browser. If you've tried a computer, what browser are you using? Have you tried more than one? EricW_VZW