Invalid Gift Card

Drteagle · ‎06-17-2020

Seems like my son got hit with the same issue on gift cards. He purchased 7x$100 gift cards and all are bad. How do we get them activated? Seems like customer service is a waste of time.

Tigerstep · ‎06-17-2020

CS is only a waste of time because they have nothing to do with gift cards, it would be a long hold for nothing.

Typically cards have their own number to contact on them if there is a problem.

vzw_customer_support · ‎06-19-2020

Drteagle, I am saddened to read that this happened to you. I would like to second what Tigerstep mentioned. Gift Cards have a Support Number on the back of the cards as we do not have a way to track the cards. Have you revisited the location of which they were purchased? Do you still have the receipts for the cards?

VeronicaM_VZW

vzw_customer_support · ‎06-19-2020

We never want our customers to have issues with gift cards. Depending on the situation, our customer service team can research gift card issues for device promotions.

ferizo · ‎06-19-2020

I have the same issue, could you please help?