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Invalid Gift Card
Drteagle
Member

Seems like my son got hit with the same issue on gift cards. He purchased 7x$100 gift cards and all are bad. How do we get them activated?  Seems like customer service is a waste of time.

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Re: Invalid Gift Card
Tigerstep
Sr. Member

CS is only a waste of time because they have nothing to do with gift cards, it would be a long hold for nothing.

Typically cards have their own number to contact on them if there is a problem.

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Re: Invalid Gift Card
vzw_customer_support
Customer Support

Drteagle, I am saddened to read that this happened to you. I would like to second what Tigerstep mentioned. Gift Cards have a Support Number on the back of the cards as we do not have a way to track the cards. Have you revisited the location of which they were purchased? Do you still have the receipts for the cards? 

 

VeronicaM_VZW

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Re: Invalid Gift Card
vzw_customer_support
Customer Support

We never want our customers to have issues with gift cards. Depending on the situation, our customer service team can research gift card issues for device promotions. 

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Re: Invalid Gift Card
ferizo
Member

I have the same issue, could you please help?

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