Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Is Verizon Price gouging?
prsingh
Member

My bill was increased $10 this month (March 2020) for unlimited, and I was trying to contact the Verizon thru chat, no one's there to answer.

Re: Is Verizon Price gouging?
mama23dogs
Sr. Leader

So read your bill compared to last month.   
I can’t believe you expect a CSR to answer when all carriers are running on a shoestring staff.  

0 Likes
Re: Is Verizon Price gouging?
vzw_customer_support
Customer Support

@prsingh We want you to know exactly what's changing about your bill and we'd be happy to review it with you. Please send us a Private Note so we can continue.

 

JesusG_VZW

0 Likes
Re: Is Verizon Price gouging?
ANNARAY150
Member

1 line-$70 2 lines-$60 3 lines$45 4 lines $35 or more $30

 

so I am confused why it went up when I have 2 lines

0 Likes
Re: Is Verizon Price gouging?
mama23dogs
Sr. Leader

One line is $70

2 lines is $60 each, or $120

3 lines is $45 each, or $135

Etc.

You gave no point of reference.  How many lines did you have before you had 2 lines?   Did you dad a line part way through a month?   Did you lose an auto pay credit ?

0 Likes
Re: Is Verizon Price gouging?
vzw_customer_support
Customer Support

ANNARAY150 Having a good understanding of the charges on your bill is vital. Please tell me more about the plan that you have and the lines on the account? Share details. We are here to help. 

EvelynR_VZW

 

0 Likes
Re: Is Verizon Price gouging?
Tigerstep
Sr. Member

You're giving us little to no information.

 

WHAT is the name of your plan on EACH line?

HOW MANY lines did you have before the two?

DID you change anything with autopay / paid early with a credit card?

This is something looking at both your statements would tell you.

 

0 Likes
Re: Is Verizon Price gouging?
Stefani1
Member
  • I'm having the same exact problem. First I got the free high-speed that was limited ,coronaviruss stimulus and then reset or something back to zero data. I have unlimited data $30 a month. Guess not  want anymore! They want $10 but then in the screen it said $40 due now for the unlimited... 
Re: Is Verizon Price gouging?
Stefani1
Member

 WE WANT DATA WE PAID FOR!!!

 

0 Likes
Re: Is Verizon Price gouging?
mama23dogs
Sr. Leader

@Stefani1 wrote:
  • I'm having the same exact problem. First I got the free high-speed that was limited ,coronaviruss stimulus and then reset or something back to zero data. I have unlimited data $30 a month. Guess not  want anymore! They want $10 but then in the screen it said $40 due now for the unlimited... 

I’m sure you think that post makes sense, but not so much.   
If you have an unlimited postpaid data plan it has a name (on your bill).   
Or you are prepaid, the $30 plan is not unlimited, or ‘free’.  
I don’t think you know what you have or what was offered. 

  • For Prepaid
    • All monthly plans with a data allowance: 15 GB of 4G LTE data will be added to monthly metered Smartphone (can be used for Mobile Hotspot), Jetpack and Tablet device plans
  •  

Verizon wrote:

 

0 Likes