I read it because I found the BOGO to be a scam and really appreciated the throrough explanation. Hopefully the sentence structure meets your standards? *eye roll*
It is a scam. I received a similar run around. I will be switching carriers and have reported Verizon to the Better Business Bureau. It’s easy to file an online complaint. I recommend you do the same.
I "bothered" reading it as I am having a very similar experience and have chatted with now 8 different representatives. I too had a phone number ported over and instead of porting it directly they decided they needed to add another line to the account and then switch the phone number back, and delete the second line. Again—VERIZON did this not us. Now they are saying that the new line doesn't qualify, because of their mistake (because they tied the deal to the canceled line). I too did my research and made sure we would qualify and kept all of the chats and communications assuring me that I was qualified.
And here I am, nine months after purchasing the phones and still being charged. After every chat I am "assured" that I will see the credit in 1-2 more months. Or they escalate it and say that it will be approved and I will get the credit. Nope. I'm basically spending 6 hours a month chatting with them...its ridiculous and I'm honestly considering legal action. I've already made a BBB complaint and plan to continue making them, as this is clearly something they do regularly thinking that people either won't notice or will get too tired of chatting with them endlessly about the money they are losing.
I will be leaving them after almost two decades. Bye bye Verizon.
LITERALLY the same thing has happened to me. Had a new number to use, and was going to have the number ported in. New line, qualify for BOGO. I triple checked because Verizon is the least trustworthy company besides Comcast that I am aware of. There were no loopholes. I was eligible for the upgrade and my husband would join me on my plan...
Got the phones, and tried to port his number in...instead got a "temporary phone number" that was a "mistake" from the person helping us. Finally got his old number on the phone and what do you know, the BOGO deal was attached the first "temporary" number. SHOCKING.
I can't tell you exactly how many months I have been dealing with representative after representative after representative who tell me my problem is "solved" that it is "their mistake" and they are "so sorry" and "we care about our customers" only to still be paying for the phone almost one year and 6 months later.
I seriously ache with frustration every time I see my bill and I truly hope they go bankrupt someday. But for now I will just wait patiently until I can leave them forever.
We're truly disappointed to learn this has been your experience with us and we definitely don't want to see you go, blahverizonblah. A BOGO promotion will normally be applied within one to two bill cycles. Most times this is not applied if all promotional qualifications were not met. This has been going on for way too long and we'd like to take a closer look. Please reply to the Private Message we have sent you.
I switched to Verizon 24 months ago, when the BOGO deal for the iPhone caught my eye., as well as a discount being offered as a first responder. I activated three lines with one BOGO line/phone since I did not need a 4th line to get a second BOGO. Last month I logged on to see when my last payment was due. I have been paperless billing for the entire time. I started looking over my bill. It showed the three lines but on my BOGO line it was not showing anything about that phone, Just the $55 for unlimited. The other two lines showed $55 each for unlimited plus the monthly payment on the phones. I started looking through the bill and to my surprise under account charges is a $29.16 monthly payment for the third phone. My BOGO line. The entire 2 years I have been paying on all three phones. I was NEVER given the BOGO deal despite being sold the BOGO deal. The other two payments are listed under each phone number. Sneaky and completely deceptive. When I called Verizon the lady said that it showed that two weeks after the phones were purchased there was a disqualifiyng event and it made my deal invalid. Despite not being able to tell me what that event was. She also could not explain why two phone payments were clearly shown/listed under the phone number but the third was in a completely different area, To be clear I made ZERO changes to the account from day one .. to this day not one change has been made.. The lady told me on the phone she could not explain to me what happened but that I must have done something, (in a very professional way, she was very polite) She told me she would have a supervisor call me (With Covid situation one was apparently not available) I have yet to hear from anyone. So yes BOGO is a total deceptive mess and apparently my fault. My fault that I did not pay closer attention to the bill yes but I was scammed by Verizon and the BOGO deal with no clear answers.
I had the exact same experience and unbeknownst to me, gave an extra 3000 dollars to the company for false advertising. DO NOT get swindled by them!
I have a similar issue where I bought the BOGO deal.
Bought two iphone 11 pro max phones BOGO
Looking to activate new line for my daughter
Trading in old phones for credits
Phones shipped no problem. Never got the information for the setup of the additional line. No boxes to ship old phones back for credit.
Called several times, due to Covid lines were not accepting rep to customer service without wait times exceeding several hours. Proceeded to chat with reps over the course of 3 months almost daily. Reps indicated online that it was handled, billing would take 1-2 cycles to see credits.
No credits issued. - July arrives and still fighting to get a line activated before my daughters birthday and trying still to get my credits issued
Went online - added a new child line account hoping to get this resolved post addition since daughters birthday was the next day
Called verizon 3 times explaining the situation and online chat. Told it was going to be taken care of and wait 30 days for cycle to show.
Again no luck, called Rep who indicated that the BOGO was reactivated due to Covid situation and apologized for not getting the boxes for credit returns. I was told to send screen shots or logs to corporate to dispute. Send registered letter on my part and came back due to an error on my end for the address.
I will be sending new information soon but hoping that it could be resolved more quickly with suggestions.