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Is a cracked screen covered under the warranty?
MISSCOLORADO
Member

My screen cracked and so did my otter box, is this under warranty?  How do I go about getting it replaced/fixed?

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Re: My screen cracked and so did my otter box, is this under warranty?
Weth
Sr. Leader

Physical damage is not covered under warranty.

Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.

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Re: My screen cracked and so did my otter box, is this under warranty?
Weth
Sr. Leader

Physical damage is not covered under warranty.

Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.

Re: My screen cracked and so did my otter box, is this under warranty?
BUBBALOYD
Member

how do you find if you are paying for insurance?

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Re: My screen cracked and so did my otter box, is this under warranty?
Ann154
MVP MVP
MVP

@BUBBALOYD

It is a separate charge on your bill. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: My screen cracked and so did my otter box, is this under warranty?
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: My screen cracked and so did my otter box, is this under warranty?
vzw_customer_support
Customer Support

Hello, BUBBALOYD. Great question! You can find this information, on your most recent billing statement. I hope this helps! CourtneyM_VZW

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