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My screen cracked and so did my otter box, is this under warranty? How do I go about getting it replaced/fixed?
Solved! Go to Correct Answer
Physical damage is not covered under warranty.
Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.
Physical damage is not covered under warranty.
Unless you were paying for insurance for the phone, it is up to you to repair or replace the damaged phone at your cost.
how do you find if you are paying for insurance?
It is a separate charge on your bill.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Hello, BUBBALOYD. Great question! You can find this information, on your most recent billing statement. I hope this helps! CourtneyM_VZW