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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Is anyone at Verizon support truthful?

From asking if my monthly bill would change after after upgrading to latest STB (was told no, but obviously did), boxes not being able to be activated (seven calls over the last 10 days), appointments set up with no one showing up and when I call, the support agent tells me the ticket was updated with todays date, 8-12 noon for a service call, but I am not on the schedule/ Then assures me someone would be here today by 4PM. Well you guessed it, no one shows and no one calls. This monopoly has the absolute worst customer service I have ever had the displeasure to deal with. Every single time I have to call them for service, nothing gets resolved but my bill goes up! 

Re: Is anyone at Verizon support truthful?
Customer Support


Thank you for reaching us out! Also thank you for providing the information, just to be clear is your service for Fios?>Jocelyn