I didn’t think ETF’s existed anymore except on phones/accounts that qualify for a 2 year price (i.e. $199 out the door like what used to be common before DPP became the thing). But I’m reading the paperwork I signed when I started a new line 10 days ago and it mentions ETF. Can someone clarify when this applies? My situation: to help out a family member, I added a line to my family account on Mon Oct 8. The family member went with the Google Pixel 2 as it was the least expensive that Walmart had on DPP (I was visiting her in her small town that doesn’t have a corporate vzw store). Family member has since changed her mind and got an iphone on Straight Talk, so we have no use for this line now. I’m within the 14 day cancellation period, but the issue is that per the paperwork (and verified by asking at my local Walmart), it can only be returned to the Walmart it was opening/purchased at, which is unfortunately 1.5 hours away. I don’t care to make a 3 hour round trip if I don’t have to. So if I wait 15 days to pay off the phone (the soonest I can per My Account), can I then cancel the line without an ETF and sell the phone to recoup my money? Or is there an ETF on a line opened with a DPP once 14 days have elapsed? I didn’t think just signing a DPP entered me into a contracf, but the verbiage in the paperwork is throwing me off.
We want to make sure that you have a clear understanding of your account and more specifically, the line that you added for your family member. Without looking at the account, I cannot review the details of the Pixel 2 purchase. I can advise you the return period is 14 days, and that is standard no matter where you purchased the phone from.
I would like to provide you with some detailed, personal support. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.
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There should not be an ETF from Verizon when opening a line, simply that the balance of the DPP would become due. Purchasing from a 3rd party such as Walmart, you can have additional agreements in place to get the pricing offered at those locations. Possibly that is the ETF which is in question?