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Is your Customer Service phone system broken?
MGBench
Member

Hi,

I tried to call yesterday, gave up and scheduled a call back.  It was supposed to be 18 minutes approximately....no call back as of 19~20 HOURS later.  

i tried to schedule one today and it won't let me because it says I already have one scheduled.


On hold now for nearly 25 minutes.

Is anybody there?

Mike

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Re: Is your Customer Service phone system broken?
MGBench
Member

As  a follow-up I did eventually speak to someone who was very helpful and worked to resolve my problem.

The wait times are still too long and the callback feature seems to be broken.

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Re: Is your Customer Service phone system broken?
Tigerstep
Sr. Member

Yes. The problem is a mix of Verizon being too cheap to hire more agents / pay more to retain agents they have plus other customers holding up the line for things they can do online or find from a 5 second Google search.

From the other side of the glass, calls are back to back where a dropped call is literally another caller coming in without a break.

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Re: Is your Customer Service phone system broken?
vzw_customer_support
Customer Support

That was far too long and we appreciate your feedback as it allows us to focus on improvements.  We are happy to hear that this was resolved.  Please reach out to us anytime for further assistance.

SeanC_VZW

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