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It's been 3 months and I have still not received my trade in credit.... Feeling sca.mmed!
KatieHelmuth
Member

I traded my phone in June for an $800.00 credit and still haven't seen it reflected on my bill. The UPS tracking that the site provides is inaccurate. I am lucky I kept a copy of the shipping label because that is the only proof that I have that the package was actually delivered! Verizon support is not helpful at all. They keep saying 2-3 months but I haven't seen a change. Feeling absolutely sca.mmed.

 

Tried posting this and Verizon pinged sca.mmed as a 'bad word'... what a coincidence.

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Re: It's been 3 months and I have still not received my trade in credit.... Feeling sca.mmed!
vzw_customer_support
Customer Support

Hello, 

 

I assure you it is never our intention to make you feel this way. We want to make sure you get your trade-in credit. Let's gather a few clues. Do you have a Submission ID? Can you check the status https://www.verizon.com/sales/digital/tradeinstatus.html to see what it says online?

 

-Jenelle

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