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Jetpack turning itself off
Ahoover92
Member

My ellipsis jet pack keeps turning off and it won’t stay on long enough for anything connect. I rely on my Jetpack for internet for work. 

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Re: Jetpack turning itself off
boringusername
Sr. Member

They had an issue but suppsoedly they fixed it. Have you tried restting it?

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Re: Jetpack turning itself off
vzw_customer_support
Customer Support

I can certainly understand the importance of staying connected toyour work, and am here to help you get connected again as soon as possilbe. If the device keeps powering down, the best way to narrow down the cause is by troubleshooting. Is the device a charge, or does it lose power? Is the battery, and charger connected properly? Has the device software been updated?  

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Re: Jetpack turning itself off
Aegina
Member

I have the same problem.  At first,  my jetpack was great.  Now, a few months later, it spontaneously powers off, and if I turn it back on, it wakes up, gives me basic info, and says, "Goodbye."

It is fully charged.  It is plugged into an outlet.  I have turned it on and off many times without result.  Help!

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Re: Jetpack turning itself off
vzw_customer_support
Customer Support

Hello, Aegina. Has there been any physical or liquid damage conducted to the device? TaylorH_VZW

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