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Just about had it with Verizon

I've been trying to get Verizon to fix this since November of last year! 

Spent multiple hours on the phone and on chat with no success - everyone says they found the problem and will get it fixed but then nothing changes!  Can someone please fix this already?!  

Worst customer service I've experienced!  Can't wait for my term to expire so I can say good bye!




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We just wanted to let you know that your recent request has been processed.
Please keep this email as a confirmation of your request, and thanks for taking the time to reach out to us about your account.


Promo fallout correction applied today #196179154 offline team will review and make necessary adjustment can take 1 to 2 billing cycles then will catch up lost credits


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Re: Just about had it with Verizon
Customer Support

It is upsetting to do all the work on an issue and then have it not get corrected, ricrod2003verizon. We would like to take another look into what is going on. To make sure we protect your information, we have sent a Private Note to you. Once you reply to that note, we can move forward with the secure account access.