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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Keep Paper Bills
Rosebud5
Member

I want to keep getting paper bills. Despite telling VZW that I want a paper bill, I still got a notice in my last bill that I was being enrolled in paperless. I have searched all over the account options at this point in time (August 2020), and there is no place to clearly opt to keep getting paper bills. I called customer service, and the agent disconnected my call in the middle of my efforts to discuss the company's push to force me into paperless billing. I was shocked. VZW used to have good customer service, but it is incredibly poor now. You can't email. My call experience today was not good. Chats don't go through to a person, just a chatbot. Really unhappy!

Re: Keep Paper Bills
Tigerstep
Sr. Member

Why?

It doesn't show details unless you opt into that for a fee. It takes seconds to look at the detailed copy online. It's pointless waste of paper.

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Re: Keep Paper Bills
vzw_customer_support
Customer Support

Rosebud5, It's difficult to hear how you feel about your experience. We do have options to opt out. Did you receive the text message that allows you to respond with PAPER to opt out? Additionally, you can manage this option here: https://m.vzw.com/m/paperlessbilling. Please let us know how we may be of additional assistance. TerranceT_VZW

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