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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Keeping Paper Bill
ginlb
Member

I keep receiving messages fro Verizon that I will be enrolled in paperless billing. I don't want to be enrolled in paperless billing and cannot find an option on my accounts page on how to keep paper bills. Can someone let me know how to do this?  PS, there was on old post about this, but the webpage has changed since then and those options are not available on the current web page. Thanks. 

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Re: Keeping Paper Bill
jav6
Leader

@ginlb wrote:

I keep receiving messages fro Verizon that I will be enrolled in paperless billing. I don't want to be enrolled in paperless billing and cannot find an option on my accounts page on how to keep paper bills. Can someone let me know how to do this?  PS, there was on old post about this, but the webpage has changed since then and those options are not available on the current web page. Thanks. 


In my Post-Pay Account, on my desktop, I can log into My Verizon, select ACCOUNT->BILL->PAYMENT OPTIONS ->MANAGE PAYMENT OPTIONS which has a link to PAUSE OR TURN OFF the Paperless Billing.  How are you accessing your Account Payment Options, e.g. what device/app?

Paperless Billing Off.jpg

...Just another VZW customer...trying to offer some assistance...
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Re: Keeping Paper Bill
vzw_customer_support
Customer Support

ginlb, We know it's important to manage your account the best way you see fit. Paper billing can be managed at any time via your My Verizon account via the "Payment Settings" page on My Verizon. A login link can be found below under Managing paper-free billing #1 What's Paper-free billing?.

 

https://www.verizon.com/support/view-bill-online-faqs/

 

-Joshua

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Re: Keeping Paper Bill
ginlb
Member

Thanks for the response. The link you mentioned doesn’t do what I need. There is no option to select paper bill. 

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Re: Keeping Paper Bill
vzw_customer_support
Customer Support

We're here to help. Please send us a Private Note. Then we can get your account authenticated, so that we can change it back to paper billing within your account on our end.

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Re: Keeping Paper Bill
ginlb
Member

Who and how do I send a private note to? 

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