I called into Verizon tech support to get an issue resolved, and have been helped by Bill Murphy out of Phoenix.
Bill has shown great initiative in dealing with my issue. He is very competent, patient and nice. I wish more customer service people were like Bill Murphy.
Would you please pass this along to Verizon Management so Bill gets the recognition that he deserves?
Thank you for sharing your experiences with us today. We will forward this to our feedback team and share your experience. Thank you for your time and appreciation for the service you were provided by one of our service representatives. We appreciate it.