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[RayBarton2017]

RECENTLY, I HAVE RECEIVED VERIZON MESSAGES "NO SERVICE".  I STOPPED IN TO A VERIZON STORE IN PRESCOTT, ARIZONA.  TECH SAID THAT AREA WAS HIGHLY USED BY VERIZON.???

TECH SAID HE WOULD CLEAN UP MY CELL PHONE.  HE DID ALRIGHT.  HE REMOVED VITAL ITEMS......ESPECIALLY MY "DRIVE" AREA WHERE I HAD SAVED SOME 400 PHOTOS.  NEITHER HIS STORE , NOR AN OMAHA STORE CAN RETRIEVE MY PHOTOS. 

[acraftylady2]

Are you not backing your stuff up any where?  Sounds like you didn't go to a corporate store but a retailer.