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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Legal name change
linhere
Member

I legally changed my name and reached out to Wireless and Fios to update accounts, but received conflicting information and was not asked to provide documentation for name change. Here's what happened:

Wireless online live chat rep: put in Requested to Transfer a Line, which required a soft credit check. I read details of this and did not believe it as the appropriate process.

Then I called and spoke w/ Wireless call center rep. After detailing earlier experience, he explained an edit feature they access and proceeded to make the name change. He confirmed no legal documentation was necessary for change.

Fios call center rep1: they put in order for CHANGE OF ACCOUNT OWNERSHIP (CAO) and asked my SSN. I explained my earlier experience and ask her to double-check with superior or coworker.

(transferred) to Fios rep2: they advised CAO is correct step. However, if I wanted billing to reflect name change and not the account itself, he could do so. I did not want to proceed with CAO, and requested billing name change. He advised an email notification would be sent confirming billing name change shortly after call.

The last email received was an update to CAO order. No emails received confirming name change either from Wireless or Fios.

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Re: Legal name change
LeePerla2010
Member

I have the same question.

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Re: Legal name change
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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