We apologize for any inconvenience this has caused, osmolyar. This is not the experience we want for our customers, and we want to get a second opinion on this situation. We sent you a Private Note, so we can continue working on this together.
Well apparently you didn’t read the bring your own device agreement..
you can’t upgrade for a specified length of time. I believe the $500 reward requires that you not upgrade through the carrier for 12 months.
“ May not be combined with other promotional offers. We reserve the right to charge the amount of the Verizon Gift Card to your Verizon Wireless account if, within 12 months, service is canceled, price plan changes from an eligible unlimited plan, or the line is connected to a device payment plan regardless of whether the new device is activated. “
Always read the fine print. You asked if you were eligible, and you were. Whether or not the person you spoke to you understood the $500 bring your own device promotion is questionable, most of them have no idea.
No not yet. We were told we would be subject to a charge back of the $500 if we did not return the iPhone 13. Please have someone from upper management call me ASAP as promised many times. I have been dealing with this for 2+ weeks now.
Thank you for letting us know. We want to provide you a solution once and for all. Let's access your account and check on that call back. Please meet us in the Private Note we just sent.