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Line 11 & 12 new iPhone & SE watch | SE watch won’t process cellular page to link cellular says contact verizon
Dnm123
Member

We have a family of 5…4 apple watches, 4 iPhones and 2 cellular iPad Pro (10 lines)

 

just purchased my last child a brand new SE watch and iPhone from Verizon and added on our family plan. 

we have been approved to have over 10 lines and activation of her phone (line 11) worked but now her new se watch won’t turn on / activate the cellular service.

6.5 hours on the phone with Verizon (all levels) and apple tech support no solution  

1 hr in Verizon store - to return and replace 

3 hr next day in Verizon store killed the new lines and started from scratch - didn’t work 

has anyone had this problem - it Is clearly something with how are lines are built and our plan but they say they can’t figure it out. 

any help is appreciated. We have tried everything with all levels of support. 

my last suggestion was for them to disable all our account and start from scratch as there is clearly something wrong with out account and how lines are structured. We have been customers for over 7 years - prob 15 but got new lines 7 yr ago 

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Re: Line 11 & 12 new iPhone & SE watch |
vzw_customer_support
Customer Support

Dnm123, this is alarming to read that you've had this much trouble with activating the new Apple Watch line for your child. Thank you very much for adding these lines! Your longevity with us is greatly appreciated & we're right here to do all that we can to figure this out for you. What exact model Apple Watch do you have? Have you been able to totally wipe the Apple Watch (factory reset) it to start over? 

-Alicia

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