We were part of a family account. We transferred 2 lines to a new account (the phone numbers didn't change). We were account managers on the old account prior to transferring to the new account. After transferring, we tried to register for new My Verizon accounts so that we could log in and manage the new account online. Our problem is that when we try to register, it says our numbers are already registered. It won't let us create new credentials. When we use our existing passwords, it accesses the old account (which our devices are no longer on). This seems like a My Verizon website issue. I believe we need the My Verizon profiles associated with our phone numbers deleted so we can start over and register them a new so they'll be linked to the new account. I've spent hours on the phone, and hours chatting with representatives and nobody is able to help, or understand what the issue is. Does anyone have a solution, or know who we should be talking to, or have a better way to articulate our problem to make them understand?
Hello. We are sorry to hear that you are having trouble registering your number on My Verizon. We would be happy to look in to this further for you. To authenticate your account please confirm your first and last name, review the following, and then click the link after "Authenticate here": Please ensure you are not already logged in to My Verizon before attempting authentication.
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