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Line suspended exactly 1 month into having service
757StealthF22
Member

I don’t understand how my service started MAY 1st. So I expect I’m going to pay my 1st bill somewhere beginning of June and so forth. Well today is June 9th and Verizon is telling me if I don’t submit a $115 payment today my service is being suspended again? And how is my total bill $461.29 when I have had my account for barely over a month. I brought my own device and am on the $80 a month plan. And the 13 pro im regretting even getting now is on the same plan. But no matter how you twist the numbers to me it doesn’t remotely add up to $461.29 when today is June 9th my 1st day of service was May1st someone please help me understand 

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Re: Regret Switching from T-Mobile
vzw_customer_support
Customer Support

@757StealthF22 , Hello! Thank you for reaching out to us on Social Media! We'd be happy to take a look at the account to see what could be happening. How does that sound? To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

 

*Angela

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Re: 5 weeks since switching to Verizon they suspended my service
Ann154
Expert
Expert

Have you looked at the detailed bill to see the breakdown of the charges? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Line suspended exactly 1 month into having service
vzw_customer_support
Customer Support

Hello! Thank you for reaching out to us on Social Media! Understanding the bill and knowing what your being billed for is super important. I can definitely go over your account with you, to see if we can come to a resolution. To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

*Angela

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