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Linking pre-existing Disney account to Verizon DisneyPlus Bundle?


I already have a prepaid Disney plus account and have tried to link my Verizon PlayMore plan (which includes free Disney Plus Bundle) to my pre-existing Disney account but can't.  It brings up the error and says there is already an email associated with this account.  I've tried unsubscribing from Verizon Disney Bundle and signing up again, tried clearing cache/cookies but to no avail?  I've also tried several times using verizon chat to help navigate, but that hasn't been helpful.  Has anyone had success linking accounts?