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Live agent

How is it that I pay close to $200 every month & can’t get a hold to a live agent ? I could go to boost pay 50 & get better customer service than this. I’m so tempted to leave this carrier it’s so frustrating to deal with. Do anyone know how to get I. Contact with one because I’ve called about 6 different Verizon numbers but got the same automated system that’s no help whatsoever 

Re: Live agent
Customer Support

We apologize for any inconvenience this has caused, TTLR97. We value your business and we are live reps. We want to help you address all of your concerns. We sent you a Private Note so we can continue working on this situation together.