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Live tech support
matte65
Member

Is there away to get real meaningful technical support without first committing suicide after hours in the endless loops of "digital assistant" despair?

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Re: Live tech support
vzw_customer_support
Customer Support

Meaningful service is one of our main goals, matte65. There are many ways to contact us, and some involve digital assistants. Here on this forum, we are all live reps. We strive to provide excellent technical support. Please tell us more about how we can help out.

 

GeorgeS_VZW

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Re: Live tech support
matte65
Member

While you day that you have meaningful technical support, can you back that up by a fact?  Like can you tell me how I can contact actual support on a telephone without getting stuck in the endless "digital assistant" loop. Like can you give me step by step directions on how i can talk to a real live customer service rep on the telephone?

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Re: Live tech support
vzw_customer_support
Customer Support

You have a great concern, matte65, and we assure you our mission is to help and provide you with accurate information. We always want to make your experience a pleasant and easy one when contacting us. The number to reach us directly is 800.922.0204. You are correct, you will be greeted by the automated service, however, as long as you enter your correct information and credentials, the automated service will direct you to the appropriate department. Plus, remember you can also reach us via Facebook, Twitter, or our Chat Support Team: https://www.verizon.com/support/contact-us/

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