Why does Verizon refuse do something to fix the log in problems? Aggravating being ask, "Where did you and your spouse meet" every time you try to log in then have to go through a ton of garbage just to log in to your account. Happens every time that you attempt to log in.
Good morning, and thank you for contacting our Social Media team for assistance. As a consumer, I know how important it is to access your account online, and I apologize if our security protocols cause you any inconvenience. Our resources indicate that our system is working as designed and asking for a security question is normal.
Are you ultimately able to access your account (https://www.verizon.com/support/knowledge-base-41025/) after you answer the security question?