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Logging into Wireless account always redirects to Fios account
baadaa
Member

I have both Verizon cell phone and Verizon Fios internet accounts. I used to be able to log in to `verizonwiress.com` for phone and to `verizon.com` for internet items.

At some point, `verizonwireless.com` started redirecting to `verizon.com`, which shouldn't have been an issue as long as I could have somehow access both mobile and internet accounts within the domain.

The problem is, each time I try to access `Sign in to Mobile Account` or `Account > Services > Phone ` nav item, I ALWAYS am redirected to Fios dashboard. See these screen recordings for reference: recording 1 and recording 2

Yes I do have a mobile app, through which I can access my mobile account. But I hate to be forced to use my small phone screen to view my account information. It's absurd that I am in Fios purgatory when I simply want to browse my mobile account info.

`verizon.com` chatbot is pathetic as it does neither provide useful information nor connect me to a real human being.

Considering how much money I'm spending at this company, I find it absurd and non-sensical.

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Re: Logging into Wireless account always redirects to Fios account
baadaa
Member
 
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Re: Logging into Wireless account always redirects to Fios account
vzw_customer_support
Customer Support

baadaa, I have sent a Private Note, can you please reply to the Private Note and we can get your My Verizon issues addressed.  Thank you.-Santo

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Re: Logging into Wireless account always redirects to Fios account
Ann154
Expert
Expert

Do you have the same username for both accounts? Have you tried logging in with your phone number instead? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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